WATCH: What Disney Cast Members Are Absolutely Forbidden to Say
These rules are so polite, Mama would be proud.
There’s a lot that goes into making sure that every person who sets foot inside a Disney Park has a magical time, and a good amount of that responsibility rests on the shoulders of the company’s endless pool of talented employees (AKA cast members).
According to a former cast member, who wrote anonymously about her experience for PopSugar, there’s an endless number of rules that cast members must follow—from how they get around the park to how they interact with guests—to ensure a fabulous experience for all.
For example, it’s never acceptable to answer a question with “I don’t know.”
“If a guest asks you a question, you always have to have an answer, no exceptions,” the writer noted. “If you don't know it, find out, but don't say you don't know. If it's a silly question, make up a silly answer.”
“If a child asks you what Tinker Bell eats before her flight across the Magic Kingdom during the fireworks, you better come up with an answer quickly,” the former cast member continued. (For the record, she eats tiny apples.)
Pointing with one finger is also banned from Disney Parks. Instead, cast members are required to utilize the infamous “Disney point,” which involves two fingers—the pointer and the index—so as not to appear rude.