Charise Miles has been making passengers smile for 20 years.

By Meghan Overdeep
December 27, 2017
Suzi Pitts

Holiday travelers at Houston's Hobby Airport were treated to a surprise performance of a Christmas classic by a very talented Southwest Airlines flight attendant this week.

With her lunch in hand, Charise Miles, stunned passengers when she took the mic from a gate attendant to deliver a soulful rendition of "I'll Be Home For Christmas" as they waited to board their plane. One passenger, Suzi Pitts, recorded the impromptu show.

Pitts told ABC News that "everybody was really paying attention to their boarding pass and wondering when the flight crew would arrive ... and [Miles] got on the mic and immediately said, 'Is everybody excited about Christmas!'"

When Miles began to sing, Pitts said everyone at the gate "stopped and turned and couldn't believe what we were hearing—how beautiful!"'


"It was just a joy," Pitts continued. "When we were taxiing in after landing she sang [again] to us ... and everyone just erupted in applause."

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Miles, 42, has been a flight attendant for 20 years, and told ABC that even though she went to college on a music scholarship, singing on airplanes has been her dream since she was young.

"My motto for my job is that I'm there to make a difference," Miles explained. "So many people are depressed, stressed, sad. They're going to funerals, they spend a lot of money for flight tickets. ... If I can be the one to make a difference in somebody's life and make their life better when they got off [the plane] than how they were when they came on, God put me there for that reason."