Charleston Police Could Get Customer Service Training From Chick-fil-A
When you walk into a Chick-fil-A in the South, you are offered service with a smile, even if you’re asking for a spicy deluxe minus the spice plus extra pickles, extra ketchup, and extra lettuce. Would it be possible for other professionals to learn from their great customer service? Sounds like the city of Charleston might be heading in that direction.
When the Charleston Police Department recognized that they could and should treat people with more courtesy and respect, they decided to reach out for help from the professionals—Chick-fil-A. Fans of the Southern chicken chain have come to expect respect, cleanliness, hospitality, and even graciousness from Chick-fil-A employees, and the Charleston Police Department reportedly would like to teach their officers some of those same traits.
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According to the Charleston Post and Courier, the department was struck by the chain’s “very high success rate with interpersonal skills, exemplary development of employees, and their approach to problem-solving” and decided to reach out to the Atlanta-based company in the hopes that they would share some of their staff training tips.
“There’s a lot of parallels from what they do and what we do,” Police Chief Luther Reynolds told the Post and Courier. While the results of the unlikely partnership have yet to be seen, even if Charleston’s police chief sees similarities between the good work done by Chick-fil-A’s employees and the police department, we still would not recommend asking the police officer for a side of waffle fries with your parking ticket.